Why won’t my payment go through?

The most common reasons for your payment to fail are either filters your bank applies to certain transactions made online, or amount limitations applied to your card. If your payment is being rejected, please reach out to your bank to get additional information.

How do I get a refund?

To request a refund request, please write us through the contact form with the proper reason.

How do I redeem a coupon?

You can redeem your coupon by providing the cashier with your coupon code at checkout. When you redeem a coupon, your card statement may initially show a pending charge for the full transaction amount.

Changing account name

Simple go to your profile page to change the details. Just to inform you that username can’t be changed!